These terms and conditions apply to the purchase of all Goods between you (the Customer) and Olli Ella Limited (the Company). These conditions will be deemed to have been accepted by you upon confirmation of your first order and no amendment, alteration, waiver or cancellation of these Terms is binding upon the Company unless confirmed by the Company in writing. 

Pricing 

• The prices of Goods are set out in our current line sheet at the time of order and these prices may be subject to change without notice at any time. 

• All sales are made on a strictly Cash Before Delivery basis.

• All wholesale prices are exclusive of VAT and delivery or shipping charges.

Ordering 

• Orders must be placed via our B2B online ordering system. 

• Orders or Invoices not paid within 14 days will be cancelled.

• Orders are not final until the Company provides the Customer with a written order confirmation and issues an invoice. Stock availability is not guaranteed until this invoice is paid in full.

• There is a minimum order policy of €450.

Payment 

• Payment is due in full on receipt of invoices via bank transfer or credit card. 

• Orders or Invoices not paid within 14 days will be cancelled.

• All payments must include the sales order reference number.

• The Customer is responsible for any bank transfer fees and charges. 

• Interest will be payable on all overdue accounts calculated on a daily basis at the rate of 1.5% per month.

Title 

• Legal and beneficial ownership of the goods will not pass to the Customer until such time as the Goods have been paid in full. 

Cancellations 

• No orders may be cancelled, modified or deferred without the prior written consent of the Company (which is at the Company’s sole discretion). 

• Any discrepancies in order confirmations or invoices must be advised to the Company in writing within 7 days.

• Return orders will only be accepted after a return authorization number (RA) has been obtained. Please refer to returns policy.

Shipping Rates  

Shipping is calculated according to order value and shipping destination.  

• Zone 1: Belgium, France, Ireland, Germany, Netherlands - 10% of total order value* 

• Zone 2: Austria, Italy, Spain - 12.5% of total order value* 

• Zone 3: Finland, Greece, Norway, Poland, Portugal, Slovakia - 15% of total order value* 

• Zone 4: Switzerland, Denmark, Sweden, Iceland, Turkey – quote based

* These are all based on standard parcel carrier rates, for palletisation, please request a quote by email. 

Delivery 

• The Company will arrange for the delivery of goods to the address provided as a preferred delivery address, unless otherwise agreed.

• If delivery is unsuccessful the Customer will be responsible for any redelivery charges should they arise.

• The Company are not liable for any import/export duties or taxes.  This is the customers responsibility. 

Inspection and acceptance of goods 

• You must inspect the goods upon receipt and notify the Company in writing within 7 days of any shortages, damaged or defective goods. Images of damaged or defective goods must be sent to sales@olliella.com.

• Other than by agreement, we will only accept returned goods if we are satisfied those goods are defective. 

• Subject to your compliance and our agreement, you may return the goods and we will, as appropriate, replace or refund the goods.  

Neighborhood and Product Exclusivity Policy 

• The Company reserves the right to appoint Customers as exclusive dealers, offered by neighborhoods. This selective distribution policy is at the sole discretion of the Company and will be assessed on a case by case basis. The Company reserves the right to establish minimum order guidelines for Customers to secure and maintain this postcode exclusivity.

• The Customer agrees that they will only offer the goods purchased from the Company for sale at physical store locations that have been approved by the Company and furthermore agrees not offer any goods purchased from the Company to any third - party retailers or third party sales portal or web site, i.e. eBay, Amazon or any other similar on line market place.

• Failure to comply with any of these terms will result in immediate suspension of the Customer’s account.

Sale of Goods 

• The Customer undertakes to promote our Products and be an ambassador for the Olli Ella brand. You should not do anything which would conflict with this general duty, or which would bring our professional standing into question. 

• If you receive any complaints or after sale enquiry concerning our Products, you will promptly contact us to resolve them with the objective for you to resolve with your customer. 

• You will not promote the sale or pre-order of any new goods unless payment has already been made and stock has been reserved for those goods. 

Intellectual property 

• We grant you the Customer a limited non-exclusive license to use our branding, copyright, designs (registered and unregistered) and trademarks owned by us. You acknowledge that your use of our Intellectual Property and the goodwill connected with this is our property and that you are only permitted to use this for the purpose of selling our Products and for no other purpose whatsoever. 

• The company’s Intellectual Property is not to be used in conjunction or promotion with the customers clearance sales, other branding promotions or events.  The customer must ask in writing for consent.    

• You will not seek to reproduce any of our Intellectual Property or do anything (or omit to do anything) or authorize any third party to do anything which could invalidate or be inconsistent with our Intellectual Property. 

• You shall not use any trademarks or trade names which resemble any of ours and which would therefore be likely to confuse or mislead. 

• You will not hold yourself out at any time as being a principal of Olli Ella nor lead any customer or potential customer to believe that our Products are your personal design or branding. 

Olli Ella – Accounts Receivable Terms & Conditions (Global)

These Terms & Conditions apply to all wholesale and trade accounts (“Customer”) trading with Olli Ella Pty Ltd and its subsidiaries globally, including but not limited to Olli Ella AU, Olli Ella UK, Olli Ella USA, and Olli Ella EU. By placing an order with Olli Ella, the Customer agrees to the following:

1. Payment Terms

1.1 Pro Forma
Unless otherwise agreed in writing, all initial orders or new account orders are processed on a pro forma basis. Goods will not be dispatched until payment is received in full and cleared.

1.2 Credit Accounts (Where Offered)
Where credit terms are extended, payment is strictly due within the agreed-upon terms, typically 30 days from the date of invoice unless otherwise stated in writing. Credit terms are subject to approval and ongoing review.

2. Late Payment & Credit Suspension

2.1 If payment is not received by the due date:
- No further orders will be processed or shipped.
- All existing and pending orders may be placed on immediate hold.
- Olli Ella reserves the right to suspend or revoke credit facilities without notice.

2.2 The Customer is responsible for ensuring that all payments are made in accordance with the agreed terms, regardless of internal processing or payment approval procedures.

3. Interest on Overdue Invoices

3.1 Olli Ella reserves the right to charge interest on overdue accounts at the maximum lawful rate applicable in the Customer’s jurisdiction, as follows:

- Australia: 10% per annum, calculated daily, in accordance with the Penalty Interest Rates Act 1983 (VIC).
- United Kingdom: 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
- United States: The lesser of 1.5% per month (18% per annum) or the maximum rate permitted under applicable state law.
- European Union: 8% per annum above the European Central Bank reference rate, per Directive 2011/7/EU on combating late payment in commercial transactions.

3.2 Interest accrues daily from the date payment was due until the date payment is received in full.

3.3 In the event of non-payment, the Customer is liable for any legal, administrative, or collection costs incurred in recovering the outstanding debt, including but not limited to legal fees, court costs, and third-party collection agency fees.

4. Currency & Tax

4.1 Invoices will be issued in the local trading currency of the applicable Olli Ella entity unless otherwise agreed in writing.
4.2 All prices are exclusive of applicable taxes, duties, or VAT unless explicitly stated. The Customer is responsible for any import duties or customs clearance charges unless otherwise agreed.

5. Dispute Resolution

5.1 Any invoice disputes must be raised in writing within 7 days of the invoice date. Disputes raised after this period will not affect the Customer’s obligation to pay the undisputed portion on time.

5.2 Jurisdiction for any dispute arising under these terms will align with the contracting Olli Ella entity:
- Olli Ella Pty Ltd (Australia): Governed by the laws of New South Wales.
- Olli Ella UK Ltd: Governed by the laws of England and Wales.
- Olli Ella USA Inc.: Governed by the laws of California.
- Olli Ella EU B.V.: Governed by the laws of the Netherlands.

6. Account Termination

6.1 Olli Ella reserves the right to withdraw credit terms or close the Customer’s account at any time, without notice, including due to:
- Repeated late payments
- Insolvency or suspected insolvency
- Breach of these Terms & Conditions

6.2 In the event of termination, all outstanding invoices shall become immediately due and payable.

7. Amendments

7.1 These Terms & Conditions may be updated periodically. The current version will be available upon request and will be deemed accepted by the Customer upon placement of any new order.

Questions or concerns regarding these terms should be directed to your regional Olli Ella sales contact or accounts team.